Assignment profile not picking up some users

[yadlapallisya]

AP is not picking up some set of users who are eligible for Assignment profile rules (Country and is line manager IS yes). The affected users are same domain and group as per the AP criteria and have been lone managers for long time and have 'yes' in line managers on EC and LMS profile .

What could be the reason for this issue ? Please help 

[samwest]

Have you checked the 'Country' you have picked for them is the correct one. You may have more than one set up and not realise that users are in it for example Italy or ITALY may be 2 separate countries on the picklist.

Also, do you have any other rules such as must be 'Active', and if so are they active?

There must be a reason, and if you have checked everything then I think a ticket with support might be needed.