anyway to reset two-factor identification without phone number??

[former_member1101958]

i had to change my phone number without notice and now i cant log into my company's sap app because it sends the validation code to the old number. when i try to log in another way it just says text or call that number. is there a way around this?

[former_member34]

Thank you for visiting SAP Community to get answers to your questions. Since you're new in asking questions here, I recommend that you familiarize yourself with https://community.sap.com/resources/questions-and-answers (if you haven't already), as it provides tips for preparing questions that draw responses from our members. For example, you can outline what steps you took to find answers (and why they weren't helpful), share screenshots of what you've seen/done, make sure you've applied the appropriate tags, and use a more descriptive subject line. The more details you provide, the more likely it is that members will be able to assist you. You should also make sure you're using all the appropriate tags, so the right experts can find your question.

Should you wish, you can revise your question now by selecting Actions, then Edit.

Finally, if you're hoping to connect with readers, please consider adding a picture to your profile. Here's how you do it: https://www.youtube.com/watch?v=F5JdUbyjfMA&list=PLpQebylHrdh5s3gwy-h6RtymfDpoz3vDS . By personalizing your profile with a photo of you, you encourage readers to respond.

Best regards

Jennifer

SAP Community moderator