All user accounts cannot view new hire data review and task

[caiyun_gou]

The customer only bought ONB2.0 and EC, we inserted an external user record from postman, we have inserted successfully and started the induction process, and set the rule, but when the Hiring Manager or the responsible group clicked into the "induction information panel", we did not see any Task or New Hire Data Review.

I checked BPE:

Error, for more details check logs for ID [e3b9a03a-eb6b-4cd2-83ec-5d71cf417218].

Here is the log:

15:08:20,774 ERROR [ExecuteAsyncRunnable] [1584342500521] [suzhouasenT1,Suzhou ASEN Semiconductors Co.,Ltd.,sfv4_STOCKPM200158.,dbPool1,null,null,en_US] Job da4b408f-6754-11ea-b562-005056ab57c4 failedorg.activiti.engine.impl.pvm.PvmException: couldn't execute activity <serviceTask id="ServiceTask_6" ...>: Error while executing SCA command [com.successfactors.onboarding2.service.externalUser.ONB2UpdateUserStatus]Caused by: com.successfactors.sca.ServiceApplicationException: User sun is not external user User sun is already an internal user. So he cannot be Onboarded.

But since we created external user records through the API, why did this person become an internal employee?

I tried changing startDate to a future date in postman (2020-03-30t21:52:14), but the external user still became an internal employee.

[83]

Sorry. If I have the Error, for more details check logs for ID [XXXXXX].

Where can I find the details?