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Alert not triggering

inepre1
Participant
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business-rule.pngworkflow.pngdefined-steps-for-issue.txt

Hi Experts,

In my company we defined a process in SuccessFactors where managers used to receive an email notification and an alert every time an employee spent 4 different defined time types. Now it is reported from various users that the manager only recives the notification, not the alert on the home page.

See setup attached. I really hope someone can help, I have tried different types of setup but I am unable to trigger the alert again.

Br,

Ines

Accepted Solutions (1)

Accepted Solutions (1)

ManishJaiswal
Participant
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Hi ipreuss ,

Manager will receive a to-do alert as you have assigned Manager role as the approver but I see that you have assigned Manager in CC role as well. This is the reason Manager only receives one notification.

Please let me know for any clarification.

Thanks

Manish

Answers (0)