Alert not triggering

[inepre1]

business-rule.pngworkflow.pngdefined-steps-for-issue.txt

Hi Experts,

In my company we defined a process in SuccessFactors where managers used to receive an email notification and an alert every time an employee spent 4 different defined time types. Now it is reported from various users that the manager only recives the notification, not the alert on the home page.

See setup attached. I really hope someone can help, I have tried different types of setup but I am unable to trigger the alert again.

Br,

Ines

[ManishJaiswal · Accepted solution]

Hi ipreuss ,

Manager will receive a to-do alert as you have assigned Manager role as the approver but I see that you have assigned Manager in CC role as well. This is the reason Manager only receives one notification.

Please let me know for any clarification.

Thanks

Manish