502 Bad Gateway Error

[gilormalong]

We are in production and our users are now seeing the 502 Bad Gateway Error when logging into the application. I am also seeing the same error when attempting to open Manager (see image uploaded). Please advise as this is critical and needs to be repaired as soon as possible.

[Wallace]

I miss seeing the image.

With this production down, can you take some internal checks on network?

Maybe raise this as a support ticket to SAP?

[jbernal2022]

Please make sure to look here for outage information in the future

https://www.sap.com/about/trust-center/cloud-service-status.html

https://launchpad.support.sap.com/#CAC

Hope this helps!

Jesse

[jbernal2022]

You should have received a message if you are set up to receive them. There is a blog post on how to sign up here: https://blogs.sap.com/2020/05/22/cloud-system-notification-subscriptions-changing-the-sap-enable-now...

Hope this helps,

Jesse Bernal

[former_member704130]

Hi Jesse,

I too am receiving bad gateway error in Producer along as time out error 12031/12002. We are working on the time out issue, but have no solution for bad gateway. This started occurring after our Windows 10 Update. Hope you can help. Mahalo.

[jbernal2022]

System should be Back up!

Please Validate!

Jesse Bernal

[DirkManuel]

FWIW when I get any network hours I go through:

1. Try Producer / Manager / Trainer to see if it is one component
2. Close the browser / clear the cache / try again
3. Try a different browser
4. Try from another network (home network vs in-company network)
5. Try the standard enable-now.cloud.sap site

[DirkManuel]

Support ticket already raised at 11:08AM CDT. SAP are aware and working on it. Some 'cloud issue'. I don't know of any internal tests, and the Speed Test showed it was still there. It would be helpful if there was a spot on help.sap.com or support.sap.com that showed current outages...