Next-Generation Support: Ask an Expert Peer is coming soon (limited feature trial for select products)

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As part of our ongoing efforts to meet your changing needs, SAP Support is exploring additional options for delivering support. This month, SAP will launch Ask an Expert Peer, a new support channel option, in a limited feature trial for select products. Because the free feature trial will be available for a limited time, your feedback is invaluable. We’ll use your input to help us decide if we will expand or discontinue this new support channel.

With Ask an Expert Peer, you can work on your technical, product-related questions, one-on-one, with a certified expert outside of SAP. This way, you benefit from industry insights, along with an experienced perspective about your question. Read the FAQ to learn more.

How to participate in the free feature trial program

This new channel option is available for no additional charge. So, instead of using the support channels that you already know, join the free feature trial program soon and submit your questions through Ask an Expert Peer.

If you are licensed to one of the participating products, you will have special access from the SAP Support Portal. Watch out for the green button on the home page of SAP Support Portal or simply start this channel from the “Ask an Expert Peer” landing page.



Easily access Ask an Expert Peer from SAP Support Portal (soon available)

What kinds of questions can I ask in Ask an Expert Peer?

This new channel is designed to deliver fast issue resolution for your basic inquiries and how-to questions. Example questions that can be answered through this new channel:

• Can portlets be added to either the Employment Information screen or the Personal Information screen?


• Can we mass import admins from admin management (add new) with roles and other relevant fields? Do we have templates for this or can this be performed only through admin connectors? For those who don't have access to the servers.


• How do we utilize revision dates in LMS to drive retraining requirement?


• Why is the vertical scroll bar missing from some route map steps in requisitions?

For select products only!

Please note that this feature trial will only be available to you if you are licensed to one of the following products:

SAP IQ

SAP IQ

SAP Adaptive Server Enterprise

SAP Adaptive Server Enterprise

SAP Replication Server

SAP Replication Server

SAP NetWeaver Databases

• SAP NetWeaver Databases - Oracle Database


• SAP ASE, ERP enablement

SAP SuccessFactors

• SAP SuccessFactors Employee Central


• SAP SuccessFactors Learning (LMS) Module


• SAP SuccessFactors Onboarding


• SAP SuccessFactors Recruiting

Join SAP’s free feature trial program Ask an Expert Peer. Read the FAQ to learn more.

UPDATE: Ask an Expert Peer is now available. Visit the SAP Support Portal or the landing page today to access this channel.