What is Software as a Service (SaaS) model that SAP SF is using?
Software as a service (SaaS) works through the cloud delivery model. Typically, SaaS apps are web or mobile apps that users can access via a web browser. SAP or one of its hosting partners (so-called Hyperscalers; Microsoft Azure, Goole Cloud, Amazon AWS or Ali Cloud) host the SF application and related data.
Where are the DataCenters and their Disaster Recovery sites?
SAP SF introduces new Data centers or migrates some of its own data centers to hyperscalers. The most up-to-date list can be found at SAP Trust Center or SAP KBA 2215682
Can customers or SAP change the DataCenter assignment?
The dataCenter is part of the subscription agreement, but customers can request an instance migration. (2453663 - SuccessFactors Instance Migration procedure). DC migration within the same country could be initiated/ executed by SAP as well for operational reasons.
What are the details about IT infrastructure management?
Per SaaS standards, SAP does not provide servers, storage, or networking details. All of these could be modernized. All details about cloud operations and 3rd party reports can be found at SAP Trust Center
What are the details about System management?
Per SaaS standards, SAP does not provide the system, database, operating system, virtualization details, or patch levels. All of these could be modernized. For example, SAP SF used to run on Oracle DB and migrated to SAP HANA DB in 2018/19. Details and 3rd party audit reports could be found at SAP Trust Center
What is the Patch, built, service pack, and batch Number?
The Software change management is done centrally and version details are shown when you click your picture upper right corner and select "software version information"
e.g. Release: b2205.20221110071101. The first two numbers are the calendar year, and the following two numbers are the release details. The 05 is for the year's first release, and 11 stands for the second release, followed by patch details.
What are the Supported Desktop Browsers for SAP SuccessFactors?
SuccessFactors supports the following browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, and Safari by Apple. We support browser versions that are still supported by their developers. If its developer no longer supports your browser version, it may not be supported by SAP SuccessFactors.
Moreover, supported Mobile Browsers (as of 2022), Safari by Apple for iOS 13.0 +, Google Android 7.0 + default browser, Google Chrome for Android. If you want mobile access, please use the SAP SuccessFactors Mobile Application. Not all features and tasks are supported on mobile devices.
Any hardware or browser requirements for using SAP SuccessFactors?
We recommend the following settings for optimum performance,
Certificate renewals, If you receive a certificate renewal notification and if you’re using an SAP SuccessFactors integration with SAP or NonSAP application through APIs (SFAPI/OData API/Adhoc API), then renew the certificates to assure continued service. Your internal IT resources conduct certificate renewals. Certificates are used for the SSL/TLS 1.2+ handshake for secure system protocols.
Verify SFAPI/OData Allow Listing with a Browser. Learn about the API servers of your company instance and how to construct the endpoint URLs. Click each of these URLs from within your corporate network to test if your allowlist and blocklist enable SAP SuccessFactors API calls from within your network using your browsers. If you are triggering API calls to SAP SuccessFactors from a third party, or outside of a browser, you can use CURL to verify that you can connect. List of SAP SuccessFactors API Servers
Where to find the SAP SuccessFactors Mobile app and details about restrictions?
The SAP SuccessFactors Mobile app is released every month, except for January. To ensure that all SAP SuccessFactors Mobile app users can take advantage of data protection and privacy features, and the latest security updates, features, and bug fixes, customers should ensure that employees' devices are set to automatically upgrade.
These are the basic features that are supported for SAP SuccessFactors Mobile. All features are currently available on iOS and Android devices except where otherwise noted.
Does Successfactors use Content Delivery Network (CDN)?
A CDN (content delivery network), also called a content distribution network, is a group of geographically distributed and interconnected servers. They provide cached internet content from a network location closest to a user to speed up its delivery. SuccessFactors work with Akamai for CDN capabilities. It is active per default it is activated upon request it could be turned off.
SAP Jam Collaboration editions are now in maintenance mode with the plan to sunset therefore, no new tenants will be provisioned since 2020. It will become a BTP microservice for the SAP Workzone.
SAP SuccessFactors Stories in People Analytics on SAP Analytics Cloud
Stories in People Analytics consolidates all legacy SAP SuccessFactors transactional reporting tools into a single tool for reporting, insights, dashboards, etc. and enables customers to perform cross-suite reporting based on live transactional data across the SAP SuccessFactors HXM suite. Stories in People Analytics is available as part of the SAP SuccessFactors platform at no additional cost to the customer, leveraging SAP Analytics Cloud technology for visualizations. It is exclusive for the SuccessFactors data sources and runs on SAP Analytics Cloud(SAP SAC), a separate tenant.
Hopefully, this blog helps you better understand the SAP SuccessFactors basics.
I look forward to getting questions from you, our customers, to enrich the blog further.