Hello, Community
I'm really happy to share with you this knowledge about how to create a positive user experience by integrating robotic process automation with performance and 360-degree review forms. We will discuss the issue we encountered and how we came up with the best solution for our clients.
Requirement
The manager, second level manager, and their coworkers' ratings should all be taken into account when calculating the overall rating in PM form.
Customer pain point
Whenever the overall scores or final ratings are been given to employees the ratings to be considered by the manager, second level manager, Human resource head and only 20 % of total ratings to be considered from ratings provided by the peers of employee and in the ratio of 80:20 the ratings to be calculated and added to the overall scores of pm form and the ratings should not be revealed to any of the team members (including partners team).
Business requirement
Challenges Faced
After examining the requirement, we discovered that this can be accomplished using two different processes, namely the PM and 360 templates. Whereas in PM, we will be able to rate employees based on feedback from the manager, second-level manager, and HR, and we will be able to access coworker’s feedback via 360-degree feedback templates. But the main challenge however, was combining the ratings from the two forms and bringing back to one form.
Solution Proposed
With the aid of the RPA team (Robotic process automation), we have suggested a solution in which the BOTs were executed on a specific machine under "attended" conditions.
Challenges overcome
After connecting the BOTs to the control room, where the process owner can manage and oversee the BOT execution, the 360 forms had to be launched in order to collect ratings and feedback from an employee's coworkers. Each employee could have a maximum of 10 participants.
Summary
With the help of this post, you will be able to comprehend how to integrate robotic process automation with performance and 360 multi-rater forms after reading this article, which will ultimately improve user experience.
Please take note that the pictures we've posted to the blog are from our demo instance.
Please feel free to share your thoughts in the comment section on the above mentioned strategy, let us know of more such customizations possible on the SAP Community, You can also follow the SAP SuccessFactors Performance & Goals, ask and answer questions at https://answers.sap.com and read other blog posts on the topic at https://blogs.sap.com.
Thank you for your time, for greater exposure, kindly like and share the blog.
To read more blogs and similar content, please follow my profile.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
User | Count |
---|---|
3 | |
2 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 | |
1 |