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This blog is intended to introduce user to the much-anticipated DIAGNOSTIC Tool which help to trace workflow transactions & Central Service transactions triggered by ESS / MSS.
Before we deep dive into the specific topic, it would be good understanding to share quick short say about the overview of SAP SuccessFactors HXM Suite.
Overview of SAP SuccessFactors
- The SAP SuccessFactors HXM (Human Experience Management) Suite is a comprehensive cloud-based HR software solution that helps organizations manage the entire employee lifecycle.
- It covers core HR functions like payroll, time tracking, and document management, as well as talent management capabilities for recruiting, onboarding, performance management, and compensation.
- The suite is designed to enhance the employee experience by providing personalized, engaging, and data-driven HR processes.
- It integrates with other SAP and third-party systems and offers robust analytics and reporting capabilities.
- The HXM Suite is suitable for organizations of all sizes, from small businesses to large enterprises, and is available through subscription pricing.
The Need for Diagnostic Tools in SAP SuccessFactors,
- This new Diagnostic Tool significantly enhances the self-diagnosis capabilities within SAP SuccessFactors Employee Central, empowering users to independently analyze and troubleshoot data transactions, leading to improved operational efficiency and a more controlled data processing environment
- It is a significant addition that empowers users with enhanced self-diagnosis capabilities for data transactions and workflow processes
To say on the Importance of Diagnostic tool use in the present age,
The diagnostic tool helps solve issues with HRIS Elements in workflows as well as centralized services made using Edit, History and Take Action options for manager self-service, employee self-service and add new employee transactions.
This tool provides separate sections for workflow details for HRIS elements and a snapshot view of each processing stage of the transaction. Checking the snapshot view can help give you an idea at which stage of the processing the issue could have happened as well as the option to check the individual details.
Significant points that would be complimenting on making user experience enriched, and as well complementing the troubleshooting steps for deployment partners are as follows
Enhanced Troubleshooting Capabilities:
The tool provides users with a comprehensive view of data transactions, enabling them to independently troubleshoot issues and reduce resolution time.
It supports HRIS elements for workflows and centralized services save transactions, allowing users to analyze and resolve problems more effectively.
Improved Operational Efficiency:
The robust search functionality allows users to filter transaction traces based on dates, initiating users, and affected users, streamlining the analysis process.
The detailed Snapshot View feature breaks down save transactions, showcasing data changes, related modifications, applied rules, and other valuable insights to enhance operational efficiency.
Controlled Data Processing Environment:
The tool requires specific permissions to access, ensuring only designated individuals or administrators can utilize its functionalities and mitigating potential data privacy concerns.
Enabling tracing for centralized services save transactions, including Employee/Manager Self-Service operations, contributes to a more controlled and monitored data processing environment.
Reduced Reliance on IT Support:
By empowering users to independently analyze and troubleshoot data transactions, the Diagnostic Tool reduces the need for IT support, leading to faster issue resolution and improved overall productivity.
Alignment with SAP SuccessFactors Vision,
The introduction of this Diagnostic Tool aligns with SAP SuccessFactors' commitment to enhancing the user experience and providing self-diagnosis capabilities within the Employee Central module
Further to see the Introduction of SAP Diagnostic tool,
The SAP SuccessFactors Diagnostic Tool is a new feature introduced in the first half of 2024 to help users troubleshoot issues with HRIS (Human Resources Information System) elements within workflows and centralized services transactions in Employee Central.
Workflow Transaction Tracing
Allows tracing of workflow actions and approvals, but only when executed through the designated Workflow Details page, not mobile devices or quick approvals.
Retains workflow diagnostic data for 10 days, extendable by another 10 days if any action is taken on the workflow within the initial 10 days.
Centralized Services Transaction Tracing
Enables tracing of HRIS element save actions in transactions like Employee Self-Service, Manager Self-Service, and Add New Hire.
Tracing is automatically disabled after a set timeframe, with data retention limited to 10 days per trace.
Here are Some of the Key Capabilities of the diagnostic tool on quickly,
Enhanced Search and Analysis
Provides robust search capabilities to filter transaction traces by date, initiating user, and affected user.
Offers a Snapshot View feature to analyze data changes, modifications, applied rules, end-date corrections, and forward propagations in save transactions.
Permissions and Access Control requires specific permissions and the creation of an admin authorization group to control access to the Diagnostic Tool.
Ensures data privacy and controlled usage of the tool
Here is how to enable & Use Diagnostic Tool in SAP SuccessFactors.
RBP Permission required to use Diagnostic Tool.
To use the Diagnostic Tool in SAP SuccessFactors Employee Central, you need the following permissions:
Access Diagnostic Tool permission under the Admin Center Permissions category in the Administrator section of the permission role
Diagnostics Tracing Configuration MDF object permission to configure diagnostic tracing for centralized services transactions
Workflows Diagnostics Data permission to access workflow transaction tracing
Centralized Services Diagnostics Data permission to access centralized services transaction tracing
Additionally, you need to create a permission group to limit access to the Diagnostic Tool to select individuals or administrators. Once these permissions are set up, you can access the Diagnostic Tool from the Admin Center to troubleshoot issues with HRIS elements in workflows and centralized services transactions in Employee Central
How to Access the Diagnostic Tool,
Navigate to the Admin Center à Diagnostic tool and choose the type of transaction (Centralized Services or Workflows)
For Centralized Services, initiate the Diagnostics Tr Configuration MDF object first, then activate tracing for 15 minutes
For workflows, search by workflow request ID or users involved in the workflow, along with a 3-day date range
Use the Requested by and Requested For fields to find relevant employees
Conclusion:
The introduction of the diagnostic tool would be a breakthrough idea which will pave the way for more similar tool introduction in other modules of SAP HXM Suite.
Albeit the current first step of the tool has its limitations and reservations; the present is only introduced with employee central module.
We can expect the evolution of this idea would open more doors of solutioning & user experience enrichment.
Note:
If one would be more interested to delve into the know how’s of the tool applicability in transaction tracing , please expect additional posts following this .
