Issue: When using Hierarchy Based Approval (HBA) the Approval button is disabled for some higher-level managers.
The cause seems to be the higher-level managers are not eligible for the programs even though their direct reports are eligible. As a result, forms are not created for these managers and some forms in the hierarchy are missing.
The solution is quite simple. If you make the managers compensation eligible, they will appear on the forms when you create forms from the top of the hierarchy. It is important to also ensure these managers are set to be Salary Tab ineligible. Making them Salary Tab ineligible ensures that budgets are not impacted, and planning cannot be done for those employees. By doing this, we ensure the Approval button is enabled.
How do you set this eligibility? You have two options and either one will work just as well.
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