A quick introduction to SAP SuccessFactors Employe...

Razia · ‎2025 Apr 22

What is the SAP SuccessFactors Diagnostics Tool?

The Employee Central Diagnostic Tool is a self-service feature that helps HR Administrators, Implementation Consultants and Customer Support teams identify and resolve system issues quickly. Whether it's a failed workflow, a misfiring rule, or a configuration inconsistency, the tool offers visibility into what's happening behind the scenes - without needing to comb through backend logs.

Key Benefits

Workflow & Rule Tracing: Understand exactly which rules and workflows triggered during transactions like New Hire or ESS/MSS events.
Centralized Services Transactions (Employee Data Save Transactions): Trace how data changes are processed and spot issues in real-time. And how save rules are executed in detail and sequence.
Proactive Troubleshooting: Catch misconfigurations early and reduce dependency on external support.

How It Works

This tool is built leveraging the Centralized Services Feature which was incrementally delivered for all EC entities in last 3 years.

When Should You Use It?

Use the Diagnostic Tool when:

A workflow fails to trigger, or routes incorrectly.
Business rules don't behave as expected during a hire, transfer, or data change.
You want to validate configuration changes in a test environment.
You're preparing logs and insights for a support ticket.
You need to know what the reason for a field value change was when you actually changed another field.
You want to proactively audit rule execution and system behavior.

Want to try it?

Head to Admin Center > Diagnostic Tool in your SAP SuccessFactors environment, choose the type of transaction you with to analyze (e.g. Centralized Services or Workflows).
Enable tracing using the link in landing page if you want to capture save transactions. For workflows trace capturing this enablement is not required.
Next, reproduce the issue by saving changes in Employee's Data- any HRIS/EC entity like Job, personal, compensation information with right Role-based permissions enabled for you.
Go back to the Diagnostic Tool and search for your recent transaction by entering 'Requested By' and today's date.
Select the transaction you want to analyze and review Snapshot view for field changes or Rule Execution View to analyze rule executions during the transaction.

Final Thoughts

This tool puts diagnostic power directly in your hands - making it easier to resolve issues faster, ensure compliance, and improve user experience.

Resources:

Here are Official SAP Resources:

SAP Help Portal - Diagnostic Tool

What's New Viewer - 1H 2024 - New Diagnostic Tool for Employee Central Transactions

What's New Viewer - 2H 2024 - New View and Enhancements to the Diagnostic Tool

What's New Viewer - 1H 2025 - Enhancements to the Diagnostic Tool

Knowledge Base Articles:

3468733 - Diagnostic Tool for Employee Central save transactions and workflows

3469437 - Incorrect email notification, workflow approvers, business rule for workflow or workflow configuration is selected by system - Employee Central
3469432 - Centralized Services save actions are resulting in incorrect data update - Employee Central

Next Steps:

Looking forward for you to use this tool and try if it helps in your configurations/issue analysis, share your feedback how useful it was for you, and also if anything else you would like to see in this tool with me!

You can leverage the comment section here or formally create SAP Customer Influence idea.

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products