WalkMe Now Available in SAP SuccessFactors : A New Era of Digital Adoption

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Supercharge Your SAP SuccessFactors ROI with Embedded WalkMe Support 😎

SAP SuccessFactors is taking a significant step forward in user experience and adoption by integrating WalkMe, an AI-powered digital adoption platform. This integration introduces free embedded smart walkthroughs and guided tours across various modules, delivering step-by-step assistance tailored to users in different roles. By making processes easier to navigate, these tools help improve user adoption, enhance productivity, and ensure organizations get the most out of their SAP SuccessFactors investment.

While implementing SAP SuccessFactors can be a powerful driver of HR transformation, bringing streamlined processes, improved user experiences, and rich, data-driven insights, true value is only achieved when users are fully engaged. That’s where WalkMe plays a vital role, guiding users through key tasks and empowering them to confidently use the system from day one.

Overview: What is WalkMe?

WalkMe is a digital adoption platform that overlays on enterprise software like SAP SuccessFactors to provide real-time, in-app guidance. It offers:

• Step-by-step walkthroughs for completing tasks
• Insights into user behavior and adoption
• Automation for repetitive processes

 

For business leaders and administrators, this means better onboarding, fewer support tickets, and a faster return on investment. For end users, it means intuitive help when and where it’s needed.

What’s New in the 1H 2025 Update:

Embedded Smart Walkthroughs

SAP SuccessFactors now includes free, embedded WalkMe tours across several modules . These in-app tours support users in completing HR tasks like goal setting, giving feedback, updating profiles, and more, without needing to leave the system or search external help resources.

Expanded Library of Guided Tours

A wide selection of new guided tours is now available, tailored to different user roles - employees, managers, and admins. Each tour provides clear, contextual instructions on how to use a feature, helping to accelerate system adoption across your organization.

WalkMe Guided Tours: Available Tours and Use Cases

WalkMe now offers a variety of guided tours directly embedded within SAP SuccessFactors. These tours are designed for different user roles - employees, managers, and administrators, and provide step-by-step help for key tasks. Below is a summary of the available tours and what they cover:

• Create Goals Using AI Tools (End Users)
  Learn how to create performance or development goals using generative AI capabilities. Start the tour from the Goal Creation Options page by selecting “Goals” from the main menu and then choosing “Create Goal.”
• Track Your Team’s Career Growth (End Users)
  Understand how to track career development for your team, including aspirations and skill growth. Begin the tour from the Summary tab of the Team View page in the Growth Portfolio.
• Give Feedback (End Users)
  Learn how to provide feedback to colleagues. This tour starts from the landing page of Continuous Feedback.

 

• Request Feedback (End Users)
  Discover how to request feedback from others. Access this tour from the same Continuous Feedback landing page.

• Remind Team of Overdue Courses (Managers)
  Managers can learn how to identify overdue learning and send tailored reminders to their teams.
  Start from the Learning Home Page in the new experience.

• Explore the Company Org Chart (End Users)
  Learn how to navigate the company’s organizational structure. This tour can be accessed from any page within the system.

• Enable the Latest People Profile (Administrators)
  Understand how to enable the Full Profile of the latest People Profile. This tour is available from any page in the system.

 

• Configure the Latest People Profile (Administrators)
  Learn how to set up Profile Preview, Spotlight, and Full Profile. This is also available from any page.

• Get to Know Your Public Profile (End Users)
  Discover how to use the Profile Preview and Spotlight, and how to update your public profile information. Accessible from any page in the system.

• Get to Know Your Full Profile (End Users)
  Learn how to view different sections of your profile, use shortcuts for common tasks, and access your public profile. Start this tour from the Full Profile page of the latest People Profile.

• Understand Your Compensation (End Users)
  Find out how to view a detailed breakdown of your compensation package. This tour starts from the Compensation category within the Full Profile of the latest People Profile.

 ⚠️ Note: In my demo instance, I couldn't test the following scenarios: Create Goals Using AI Tools (End Users) / Track Your Team’s Career Growth (End Users)

Configuration Requirements:

These WalkMe tours are managed by SAP SuccessFactors and are disabled by default. Next steps:

• WalkMe is enabled in your SAP SuccessFactors environment.
• The relevant SuccessFactors feature is turned on and properly configured.
• Users have the correct permissions to access the applicable feature.

When these conditions are met, users will automatically see the available guided tours on supported pages—no additional user training needed.

How to Access the Tours?

Accessing a WalkMe tour is simple:

• Look for the WalkMe icon (?) in the global header of your SAP SuccessFactors instance.

• Click the icon to view available tours for the page you’re on.

 WalkMe intelligently filters and displays tours that are relevant to your current task or screen, reducing confusion and boosting productivity.

Why It Matters

The enhanced WalkMe integration offers tangible benefits to both users and system administrators:

• Accelerated adoption of new and existing features
• Reduced support queries thanks to in-system help
• Improved data accuracy and compliance
• Faster onboarding and change management

By guiding users in real time, WalkMe enables them to complete processes confidently and consistently—ultimately maximizing the value of your SAP SuccessFactors investment.

Final Thoughts

As digital transformation accelerates, user experience is more important than ever. WalkMe’s integration with SAP SuccessFactors is a game-changer for organizations seeking to drive adoption, increase self-sufficiency, and ensure long-term success with their HR systems.

Whether you're just starting your journey or looking to improve adoption across the board, enabling these new guided tours is a smart and strategic step.

SAP SuccessFactors Just Got Smarter—Thanks to WalkMe!

Have you tried the new guided tours yet? Share your experiences or tips in the comments below!