
Supercharge Your SAP SuccessFactors ROI with Embedded WalkMe Support 😎
SAP SuccessFactors is taking a significant step forward in user experience and adoption by integrating WalkMe, an AI-powered digital adoption platform. This integration introduces free embedded smart walkthroughs and guided tours across various modules, delivering step-by-step assistance tailored to users in different roles. By making processes easier to navigate, these tools help improve user adoption, enhance productivity, and ensure organizations get the most out of their SAP SuccessFactors investment.
While implementing SAP SuccessFactors can be a powerful driver of HR transformation, bringing streamlined processes, improved user experiences, and rich, data-driven insights, true value is only achieved when users are fully engaged. That’s where WalkMe plays a vital role, guiding users through key tasks and empowering them to confidently use the system from day one.
WalkMe is a digital adoption platform that overlays on enterprise software like SAP SuccessFactors to provide real-time, in-app guidance. It offers:
For business leaders and administrators, this means better onboarding, fewer support tickets, and a faster return on investment. For end users, it means intuitive help when and where it’s needed.
Embedded Smart Walkthroughs
SAP SuccessFactors now includes free, embedded WalkMe tours across several modules . These in-app tours support users in completing HR tasks like goal setting, giving feedback, updating profiles, and more, without needing to leave the system or search external help resources.
Expanded Library of Guided Tours
A wide selection of new guided tours is now available, tailored to different user roles - employees, managers, and admins. Each tour provides clear, contextual instructions on how to use a feature, helping to accelerate system adoption across your organization.
WalkMe Guided Tours: Available Tours and Use Cases
WalkMe now offers a variety of guided tours directly embedded within SAP SuccessFactors. These tours are designed for different user roles - employees, managers, and administrators, and provide step-by-step help for key tasks. Below is a summary of the available tours and what they cover:
⚠️ Note: In my demo instance, I couldn't test the following scenarios: Create Goals Using AI Tools (End Users) / Track Your Team’s Career Growth (End Users)
These WalkMe tours are managed by SAP SuccessFactors and are disabled by default. Next steps:
When these conditions are met, users will automatically see the available guided tours on supported pages—no additional user training needed.
Accessing a WalkMe tour is simple:
WalkMe intelligently filters and displays tours that are relevant to your current task or screen, reducing confusion and boosting productivity.
Why It Matters
The enhanced WalkMe integration offers tangible benefits to both users and system administrators:
By guiding users in real time, WalkMe enables them to complete processes confidently and consistently—ultimately maximizing the value of your SAP SuccessFactors investment.
As digital transformation accelerates, user experience is more important than ever. WalkMe’s integration with SAP SuccessFactors is a game-changer for organizations seeking to drive adoption, increase self-sufficiency, and ensure long-term success with their HR systems.
Whether you're just starting your journey or looking to improve adoption across the board, enabling these new guided tours is a smart and strategic step.
SAP SuccessFactors Just Got Smarter—Thanks to WalkMe!
Have you tried the new guided tours yet? Share your experiences or tips in the comments below!
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