In SuccessFactors Onboarding, Print Forms Service (PFS) URL is a critical item to in the onboarding configurations.
Many SI/consultants, typically use their SI issued S-ID to create a PFS URL. The downside to this approach is:
- During the handover the consultant do not share the PFS credentials including the email id used. What this means is, if the customer need to update anything, they do not have access to the credentials to make the changes.
- The S-ID password requires updation every 6 months. During that time, the PFS URL will not work, and this means, the Onboarding application is down resulting in a production issue
- SAP does not recommend using S-ID to generate PFS URL. SAP prefers P-ID compared to the S-ID.
Most customers are not aware of this requirement for a P-ID and lean on their consulting team to generate the P-ID. When consultants create the P-ID, they tend to use a personal email address, and their personal phone, as the contact details while creating the P-ID. When the consulting team are rolled-off, more often than not, they tend not to share the credentials used to create the P-ID. This leaves the customer depending on SAP product support to mitigate the issue, possible production issue.
Typically you can create a P-ID by visiting https://community.sap.com
Alternatively, customers/ Onboarding consulting team, can create a P-ID by using this URL:
https://accounts.sap.com/ui/public/showRegisterForm?spName=profile.people.sap.com&spId=5721d16de4b0f...
Using this URL, the customers / ONB consulting team can create a P-ID directly, without having to go through the full setup that Community requires. I strongly suggest, recommend that you bookmark this URL.
After the URL is created, at any point in time, if you need to update the password, you can reset the password by using this URL:
https://accounts.sap.com/ui/createForgottenPasswordMail?spId=5790b66ce4b015f1f961f708&targetUrl=http...
Now, if the customer ever have to update the assigned PFS URL to a different P-ID, then the process is:
- Open a SAP ticket
- Clearly mention the following: the company ID, and the PFS URL that you are currently using.
- Provide the new P-ID, to which you want to assign the PFS URL
- Mention in the ticket: We want to use the same PFS URL, and want the URL to be transferred to the new P-ID.
One thing to watch for is, the support team need to reach out to a different team to make this update to the PFS URL. The SLA for the update is 1-5 days. Till SAP updates the URL to the new P-ID, do not update provisioning settings. You are required to update the provisioning settings, only, after SAP have updated the URL to the new requested/provided P-ID.
