Streamlining Communication: Initiating a Whatsapp Chat Right from SuccessFactors Employee Central

[muralidharansrinivasan]

Introduction

Effective and Timely communications are the key to Success.With Instant and effective communications, great milestones can be achieved.By integrating Social Account Instant Messaging functionality directly within Employee Central, companies can streamline communication, boost productivity, and significantly enhance the employee experience.Enabling Small and important features like this is going to make a lot of change in the way SuccessFactors is used and also ensures Users and HR's make the most out of the System.

No more Copy Pasting URL's / Numbers from One Tab/Application to the Other.With Instant Messaging HRIS Element , Initiating Instant chats are just a Click Away!

Configurations :

Step 1 : Enable the iminfo HRIS Element from the Manage Business Configuration

Step 2 : Create a Picklist with the Social Account names you require and assign it to the field Domain

Step 3 : Create a onchange rule with Base Object as Social Accounts Information Model (Based on the Label , The Base Object Name may Vary) and assign it to the domain field

Step 4 : Now grant the necessary permissions under Manage Permission Roles to access the Social Accounts Information

Step 5 : Now go to the People Profile of the Employee and maintain the Details under Contact Information Social Accounts Information Block

Once you select the domain as Whatsapp , The Rule will be triggered and the URL will be set as https://wa.me (for whatsapp) and the number is to be maintained in the Username field without the + symbol and country code is mandatory. For example if the number belongs to India , it should be filled as 91123456789 where the 91 denotes the country code.

Step 6 : Click on the value maintained against the Whatsapp field and it will redirect to the whatsapp page where chat can be initiated as below.By Default , the link will be opened in the same page , you can right click and open the link in a new tab if you want it to be opened in a new page.

Click on continue to chat and you can use Whatsapp web if the Whatsapp Desktop Application is not installed.

This is not limited to Whatsapp and can be extended to other social media accounts like FaceBook and so on.

Conclusion :

The future of HR communication is here—and it’s fast, efficient, and user-friendly. By integrating Instant Messaging functionality directly into SAP SuccessFactors Employee Central, you’re not only improving communication within your organization but also enhancing the overall employee experience.

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