🐞 SAP SuccessFactors Bug Report: Duplicate Transactions Triggered by the Escape Key

[muralidharansrinivasan]

📌Overview

SAP SuccessFactors is one of the most robust and widely used cloud-based HCM (Human Capital Management) suites in the market today. Its modular design, including Employee Central, Time Management, Recruiting, and Performance Management, allows businesses to manage their workforce efficiently. These modules are leveraged by thousands of organizations globally to manage day-to-day HR operations.

Given this extensive reach and the business-critical nature of the application, even low-severity bugs can have widespread implications. Ensuring a seamless, intuitive experience for end-users is essential for productivity and system trust.

Recently, a low-level yet recurring issue has been observed in commonly used transactions related to time and employee data management:

• View Time Sheet for [Employee]

• Administer Time for [Employee]

• View Job Information for [Employee]

• View Name for [Employee]

• View Employment Information for [Employee]

  ⚠️The Bug: Duplicate Transactions When Pressing ESC Key

  When performing tasks in View Time Sheet or Administer Time, pressing the Escape (ESC) key — a standard user behavior intended to clear transaction — triggers a duplicate instance of the transaction

  🔄Steps to Reproduce:

  1. Log in to SAP SuccessFactors.

  2. Navigate to either Administer Time or View Time Sheet.

  3. Press Escape Key After entering the Transaction

  4. Result: The same transaction is re-invoked automatically

  ‌‌Call to Action for SAP Product Team

  Given the nature of this issue and its presence in key transactional areas, it is imperative that the SAP SuccessFactors product team evaluates and addresses this behavior as part of their ongoing commitment to usability and system stability. Even minor inconsistencies in expected user interactions—such as the misuse of the ESC key—can erode user confidence and introduce inefficiencies at scale. We recommend this be flagged for review and inclusion in a future maintenance release or patch cycle.

• Screenshots of the Bug:

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