Upgrade problems Seeburger BIS6

[former_member343561]

Hello

We are having trouble with our Seeburger BIS6 installation testing and I'm putting this out there in the slim hope that someone might have encountered similar.

Seeburger have installed BIS6 and we are testing communications (declarations) to CHIEF from GTS (our live connection via BIS5 is still functioning). Messages are being sent to CHIEF and we receive a status 14 (interchange acknowledgement positive) back however HMRC cannot see any of our messages. We are using a new sending email address however HMRC confirm that the sending address doesn't matter (i.e. our new email address doesn't need to be associated with our badge/role/location) which contradicts Seeburger's opinion that it does. We have tried sending to both nes@edcsdata.hmce.gov.uk (which Seeburger says we should use for BIS6) and edcs@edcsdata.hmce.gov.uk (the one that HMRC want us to use and incidentally we use in our BIS5 configuration).

I have raised an OSS message on recommendation from Seeburger as we cannot go any further. The Seeburger consultant doesn't believe there is a problem with us sending emails as we get the status 14 back. However I might arrange for a trace on the email address anyway.

Seeburger cannot guarantee that messages we send to edcs@edcsdata.hmce.gov.uk can be successfully processed on BIS6 after we have received a return message from customs. The solution is tested and delivered by SAP with the nes@edcsdata.hmce.gov.uk mail address.

Any ideas or suggestions of what I can try would be gratefully received.

Thank you

Emily

PS there is no tag available for Seeburger or BIS6 hence using tag of GTS

[former_member215181 · Accepted solution]

Hi Emily,

I think HMRC are correct - both of those e-mail addresses are ok for CHIEF (try sending from Outlook or whichever package you use; you'll get the same response from both).

It's interesting that (presumably) the CHIEF Operations team can't confirm arrival of your messages, but please bear in mind that you are sending to the EDCS (Electronic Data Capture Service), not directly to CHIEF. In that regard, you might instead want to speak to their Helpdesk (I'll send you that number privately) to check receipt.

It's a pity that the Seeburger team can't help you to resolve the issue. You don't say whether your BIS is on-premise or hosted by Seeburger; if on-premise, perhaps you could temporarily reconfigure so that it sends the messages to YOU, in order to help analysis of the problem?

Please let us know if you succeed.

Regards,
Dave

[former_member343561]

Hi Dave

Thank you for your prompt reply. The technical team, via CHIEF Ops, checked all email channels for anything from our new email address but there is nothing to be seen. I've just sent a test email from my email account to each of the addresses and received a swift message back. It looks like there maybe something peculiar with our email address that we are sending from. I'll update on here when I have further news. Nb our Seeburger is on-premise so good idea changing the email address to mine. Thank you Dave,

Emily