Hello
We are having trouble with our Seeburger BIS6 installation testing and I'm putting this out there in the slim hope that someone might have encountered similar.
Seeburger have installed BIS6 and we are testing communications (declarations) to CHIEF from GTS (our live connection via BIS5 is still functioning). Messages are being sent to CHIEF and we receive a status 14 (interchange acknowledgement positive) back however HMRC cannot see any of our messages. We are using a new sending email address however HMRC confirm that the sending address doesn't matter (i.e. our new email address doesn't need to be associated with our badge/role/location) which contradicts Seeburger's opinion that it does. We have tried sending to both nes@edcsdata.hmce.gov.uk (which Seeburger says we should use for BIS6) and edcs@edcsdata.hmce.gov.uk (the one that HMRC want us to use and incidentally we use in our BIS5 configuration).
I have raised an OSS message on recommendation from Seeburger as we cannot go any further. The Seeburger consultant doesn't believe there is a problem with us sending emails as we get the status 14 back. However I might arrange for a trace on the email address anyway.
Seeburger cannot guarantee that messages we send to edcs@edcsdata.hmce.gov.uk can be successfully processed on BIS6 after we have received a return message from customs. The solution is tested and delivered by SAP with the nes@edcsdata.hmce.gov.uk mail address.
Any ideas or suggestions of what I can try would be gratefully received.
Thank you
Emily
PS there is no tag available for Seeburger or BIS6 hence using tag of GTS
Bluesky
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