Unable to launch excel from webpage

[Former Member]

Hello

today I'm searching for reasons for my problem. I have a system (Win7 64bit; Office 2007, EPM SP17) and I'm unable to open excel from bpc webpage. Moreover we got no error message or something like that.

We tried serveral things

1. Activating EPM Addin
2. Tried several browsers (IE 5 - Edge; Firefox with plugin and in IE mode; Chrome 48)
3. Deinstallation and reinstallation
4. changed root dir
5. activated active x

I read nearly every note connected to this topic ... does anyone else have an idea?

thanks in advance

[Former Member]

Hi Julian,

I have had this problem and tried quiet a few things, but I have found the issue was there was a later version of office which was installed on the machine previously. Someone installed Office365. Although I removed this there were still traces left in the reg which caused issues.

You can use the below 2 tools to remove office 2016 applications. I would suggest removing all office versions using this tool and also remove EPM client.

Then install office and EPM client and try again. This worked for me.

[Former Member]

https://support.office.com/en-gb/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-Wind...http://go.microsoft.com/?linkid=9779673&entrypointid=MATSKB

[Former Member]

http://go.microsoft.com/?linkid=9779673&entrypointid=MATSKB

[former_member186338]

Hi Julian,

EPM SP17 - have you tried something more up to date? Like SP24...

Vadim

And what is your core BPC version/SP?

[Former Member]

Have you tried logging into the machine with the another users account, so you are using a different windows profile?

Also when you try this IE will show a prompt to allow this site, you need to click allow and try opening the client.

If you are unable to get it to work under a new profile, send a screenshot of excel and the web

Regards

Avni