Hi,
As part of the supplier payment processing, we are trying to activate a workflow that sends a notification to the accounts payable accountant whenever a payment document is rejected. However, we have not been able to get it to work properly.
Here is the configuration we have implemented :
1. Maintained employees using the "Maintain Workforce" tile.
2. Created a team in "Manage Teams and Responsibilities" and assigned members with the function “Process Rejected Payments.”
3. Copied and activated the default workflow for rejected payments via the “Manage Workflows – For Rejected Payments” tile.
4. Maintained email templates by copying the standard template SWF_CRT_NOTIFY_RECIPIENTS, following the naming convention : YY1_78500057_CRT_ALL.
5. Set up email notifications for workflow approvals and rejections by copying the standard email template SWF_WORKFLOW_COMPLETE_NOTIFY, with the following naming conventions:
o YY1_78500057_COMPLETE_POSITIVE – for approved workflows.
o YY1_78500057_COMPLETE_NEGATIVE – for rejected workflows.
We followed the guidance provided in the SAP blog How to Set Up the Email Notification for Flexible ... - SAP Community , which we believe aligns with our requirements.
With this setup, payment approvers do receive email notifications for payments pending their action. However, the accounts payable accountant does not receive any notification when a payment is rejected.
Can you please advise ?
Thanks and regards,
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.