Transfer Bill Button is greyed out

[former_member773967]

Hello Gurus,

The Change Status and Reset transfer Button are greyed out, is there a possibility to activate them?

Thank you for your help

Lara,

[ralf_rubel · Accepted solution]

Hi Lara,

The transfer status for a bill can be reset if its transfer to the successor system was not successful.
This failing needs to be indicated during the integration flow via a POST request on API /bills/{identifier}/successorDocuments/failedAttempts
It looks like in your case the transfer of the bill was not yet processed or its failing was not reported back to Subscription Billing.

Best regards
Ralf

[former_member773967 · Accepted solution]

Hello Ralph,

Thank you for your reply,

But normally the Iflow is configurated in CPI, but there is no messages in CPI (success or Failed)

Kind Regards,

[ralf_rubel · Accepted solution]

Hello Lara,

Correct, the bill transfer is configured and processed in CPI. So either the transfer was not yet processed (neither successful nor resulting in an error) or an error occurred during transfer processing but the error was not logged.

Kind Regards
Ralf