Total costs is null when I press Display Expense Form button

[former_member845745]

question-sap.pngHi,

I have the follow problem.

After approval of travel expense, total expenses is visible only first time, if I log in into the travel expense another time, the value is null (please see the attach).

The same problem is argured when an approver click on "Display Expense Form" for checking a travel expenses before approving.

This problem occurs only a few times, but I can't unserstand why it is. Could somebody tell me the causes of this problem and how to fix it?

Thanks, for support

[Monika_]

Hi,

Have you already checked consulting note 1843638 - Trip reimbursement amount is showing as "zero"?

Regards,

Monika

[former_member845745]

Hi Stéphane,

thank you for your feedback.

I think this is a standard task, how can I check the workflow template? I know that the task number is TS99900010 and the workflow number is WS99900002. The part of entire process about the cost amount is sure standard.

When user access into travel expese the second time, the status of the work item is "Completed".

Thank you for helping, best regards,

Anna

[StephaneBailleu]

HI Anna,

First is this a standard task (provided by SAP) and in which workflow template ? (in order to check on my system)

Can you provide the task number (TS.....) and the workflow number (WS...)

The image you attached is displaying a work item, when you are saying the user can see the amount the first time what is the second time the status of the work item ?

As the total is something that is calculated, also I would like to know if this is something coming from a standard (sap delivered) workflow object (class or bor) and which one, my point here is that if it is an attribute the calculation of the attribute needs to be taken into account within the refresh method of the object as the workflow stores only the key of the object and not the attributes value (so except if you are storing the total within the workflow container and passing it as a value it shall be recalculated)

Cheers