Subcription Contract change process - Lock/Unlock

[former_member864161]

Hi Experts,

I have configured the Lock/Unclok Change scenario and facing the issues while performing Unlocking of the contracts.

Please suggest how to fix this issue

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Scenario : Prepaid Contracts ( 100% advance payment)

Contract Start Date : 01.01.2023

Contract End Date : 01.01.2024

Customer Request to lock : 01.07.2023 ( based on the configuration , i have configured 10days , 20days and 30 days lock)

Customer is requesting to lock the contract for 30 days.

In contract Change process - Lock/Unlock , executed with 30days contract lock.

After a we15days of time , Customer is requesting to Unlock the Contract.

When I tried to execute the change process Unlock Contract , iable to execute , but with the following issues

1. The corresponding Billing plan is still in Locked status( Since 30 days contract is selected earlier) , but Unlock change process is not removing the billing plan lock

2. As it is prepaid we have already invoiced to customer , because of executing the change process Lock , the BITS are getting reversed.( How to handle this , when we perform Unlocking of the contracts).....

[AbhijeetDhar]

Hi Karthik,

I recommend creating an SAP Incident to allow our experts to examine your scenario, as we would require additional details before providing any feedback.

Regards

Abhijeet