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Service Now integration with SAP GRC

plaban_sahoo
Participant
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3,829

Hi All,

My requirement is to have GRC integrated with Service Now for creation of access requests for Contractors.

There are many threads on this req. But none has been answered. Could you please suggest here.

Regards

Plaban

Accepted Solutions (0)

Answers (4)

Answers (4)

rogers1738
Member
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Hi Plaban,

We did this recently. I will attach a guide that should get you to the right place. Let me know if you have any questions.

Lane
snow-to-grc-arm-web-service-setup.txt

Abhijeet1991
Newcomer
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I don't find the same in SICF - grac_user_acces_ws
Monsores
Active Participant
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Hi Plaban and Arunachalam.

I haven't done the integration specifically with ServiceNow, but with other non-SAP systems. Both to onboard systems for access provisioning (when GRC triggers the call to these system, usually via their APIs) or to allow these systems to call GRC services you will need a bit of development.

I have done a similar integration to this one you need for ServiceNow, allowing another solution to create access requests by developing some oData services in GRC Access Control. They are exposed in the SAP Gateway (hosted in GRC itself and republished in SAP BTP), and end up calling the IDM integration API in GRC right behind my custom code.

Despite having not worked with the ServiceNow API, I know it is very rich and has a lot of inbound and outbound services. In the suggestion above I'm supposing that these outbound services can be used to call services exposed in GRC after you have your approvals there.

But if not, there would be another (not so pretty option), which would be to achieve this by scheduling a recurrent job in GRC (each 5 or 10 minutes, for example) to call ServiceNow inbound API (which is even richer than the outbound one) to retrieve the info about what was requested and approved there.

I hope this general overview and suggestions cal help you.

Regards,

Marcelo Monsores

0 Kudos

Hi Marcelo,

Can you please to provide some documentation on Service now to automatically create access request in GRC 12.

Regards,

Ar

Monsores
Active Participant
0 Kudos

Hi Plaban.

Can you please clarify if you want ServiceNow to automatically create access requests in GRC or if you want GRC to provision access in ServiceNow?

Both cases are possible and will require some development. Knowing which one you want I can give you some ideas about how to do it.

Regards,

Marcelo

plaban_sahoo
Participant
0 Kudos

Hi Marcelo,

My requirement is to have ServiceNow automatically create access requests in GRC. Any pointers towards the same will be indeed helpful

Regards

Plaban