[SAP Subscription Billing] Is it Possible to Expire a Subscription Instantly?

[curtis_saunders]

We have a scenario where we're implementing an upgrade process for a service. We want the user to have the old service expire immediately without having to wait a day for the subscription to transition from active to cancelled then cancelled to expired.

Scenario:

- User purchases subscription on April 1.

- They want to upgrade to the new service on May 5.

- Old subscription is immediately expired on the May 5 and the new upgraded service starts on the same day.

Is there a workaround to accomplish this?

[annette_klute]

Hi Curtis,

would a product change be an alternative for you? So, instead of cancelling a subscription and creating a new one, create a new snapshot in the existing subscription with the upgraded service?

Kind regards,

Annette

[curtis_saunders]

Hey Annette,

Thanks for the quick response. The current process we have in place won't allow for that due to the type of order process we have in other systems. This was an approach that would work best given the current system processes we had in place.

Thanks,

Curtis