SAP S/4HANA Public Cloud – Dunning Notice Email to Customer + Multiple Contact Persons from BP Maste

[Praveen06]

Hi SAP Community,

We are using SAP S/4HANA Public Cloud (3SL) and are trying to configure Dunning Notice emails so that email IDs are picked dynamically from BP master data, without hardcoding email addresses.

Requirement

When a dunning run is executed:

Email should be sent to the Customer BP email

Email should also be sent to all linked Contact Persons’ email IDs

Multiple Contact Persons should receive the email automatically

All email IDs must be derived only from BP master (Customer + Contact Person)

What we have already configured

1. BP Master

Customer BP has email maintained in Address → Communication

Contact Person BPs have email maintained

Relationships maintained: Has Contact Person, Has Dunning Recipient

1. Output Parameter Determination – Receiver

Application: Dunning

Determination Step: Receiver

Decision Table: DT_RECEIVER

Entry maintained:

Output Type = DUNN_NOTICE

Account Type = D (Customer) Role = D Exclusive Indicator = false

Note: We do not see CP (Contact Person) as a selectable Role in Receiver.

1. Output Parameter Determination – Email Recipient

Determination Step: Email Recipient

Decision Table: DT_EMAIL_RECEIVER

Entries maintained:

Row 1: Output Type = DUNN_NOTICE,  Email Type = TO, Email Address = Context → Customer → Email Address

Row 2: Output Type = DUNN_NOTICE, Email Type = TO Email Address = Context → Contact Person → Email Address

Issue / Clarification Required

CP (Contact Person) does not appear as a Role in Receiver determination

It is unclear whether Contact Persons are implicitly derived during Email Recipient determination

Despite maintaining BP relationships and Email Recipient context mapping, the behavior is not clearly documented

Questions

1. In SAP S/4HANA Public Cloud, is it standard behavior that Contact Persons are not selectable in the Receiver Role?
2. Is the above configuration sufficient for sending dunning emails to:
   1. Customer BP email, and
   2. All Contact Person emails marked as Dunning Recipient?
3. Is there any additional configuration or prerequisite required for Contact Person email determination?
4. Is there any SAP documentation or note confirming this behavior?

[Chris1973 · Accepted solution]

Hello @Praveen06 

You seem to have created two posts with the same question. 

See the response here: https://community.sap.com/t5/financial-management-q-a/sap-s-4hana-public-cloud-dunning-notice-email-...

Best regards

Chris

[erickgoulardt · Accepted solution]

Hello Chris, I hope it's all right. I am accepting the response offered to our customers as there has not been an update in the last few weeks. Thank you for contributing to our community. 🙂 Best Regards, Erick Goulardt SAP Support