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SAP Integration Suite for CPQ / CPI Tenant

Marc_OC1
Product and Topic Expert
Product and Topic Expert
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Hello,

I have a client who is having trouble accessing their SAP Integration Suite for CPQ. How can we find out if this has been provisioned and which global account it is under so they can locate it?

Do they need to log an incident, and if so, what is the component name, please?

Thanks,

Marc

Accepted Solutions (0)

Answers (2)

Answers (2)

amontella96
Active Contributor
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hi marc.oconnor I agree with yoganandamuthaiah and I add , when it happened to my customer , we open an https://go.support.sap.com/contactus/#/chat and we explained that the owner of the BTP was unreachable and they have allowed one more of us to be the administrator

Lastly they may ask you to reach the customer's TQM (i think its called in this way..)

Let all of us know how it goes! cheers.A

Marc_OC1
Product and Topic Expert
Product and Topic Expert
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HI amontella96 thank you for your support. I will share this with the AE who has been looking into it also. Hopefully it will be resolved soon. Cheers, Marc

yogananda
Product and Topic Expert
Product and Topic Expert
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Hi marc.oconnor

Customer should have received Provisioning email of the BTP Account and If anyone in the customer organization can login and see the SAP Integration Suite.

Marc_OC1
Product and Topic Expert
Product and Topic Expert
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Hello yoganandamuthaiah, thank you for the prompt reply and answer. I will check this with the AE and client.