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SAP GRC - Access Request - Delay/latency between approval stages

former_member829366
Discoverer
0 Kudos
572

Hello,

I hope you are doing well.

I am facing an issue with SAP GRC - Access Request feature with very long delays between approval stages.

When looking at the SLG1, the risk analysis performed before the first stage of approval is ran and finished.

Kindly find attached an example :

1) Creation request submitted

2) Risk analysis ran and finished at 11:10

3) Request sent for approval at Stage 1 at 11:54

Could you please help me with finding the root cause of this issue and how to resolve it ?

Thank you in advance for your help.

Kind regards,

Rayan

Accepted Solutions (0)

Answers (2)

Answers (2)

premb
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Rayan,

Please check this KBA 2298034. If you still have issue, you can create an incident to SMQS component for further help.

Thanks,
Prem

premb
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Rayan,

Please check with your basis if the WF item is waiting in queue to be released.

Thanks,
Prem

former_member829366
Discoverer
0 Kudos

Hello Prem,

Thank you very much for your reply.

Indeed the WF Item is in status WAITING under transaction SMQS.

Could you please provide further information in order to resolve this issue ?

Thank you in advance !

Kind regards,

Rayan