SAP Convergent Charging display is too small

[Former Member]

Is there a way to change the display setting just for the SAP Convergent Charging application. On a Dell 5520 laptop that I am using the SAP Convergent Charging displays incorrectly and the icons / text are very small with inconsistently scaling due to the laptop resolution. For other .exe applications such as SAP Mediation Zone, for example that I have installed on this Dell, you can change the resolution for the particular app within "Properties" -> "Compatibility" tab and within the "Settings" Menu in the "Compatibility" tab, you can select the checkbox "Override high DPI scaling behavior. Scaling preformed by 'System'".

However for SAP Convergent Changing, "core_tool.bat", I do not know how to override the display settings for this particular application.

Any suggestions / help is greatly appreciated. Thanks a bunch in advance

[Former Member]

Attached is a sample of the display issues.sap-cc-display-issues.jpg

[francois_thimon]

Hi,

Thanks for your feedback.

Please keep in mind that the Cockpit web application is being enhanced regularly.
It doesn't yet have all the features of Core tool, but you may still find it helpful, and it'll be easier to get the proper display in your browser.

Best regards.

François

SAP Convergent Charging Support

[francois_thimon]

Hi,

The Convergent Charging tools have no parameters to let you set the font nor the size of the display.
Still, the JVM has some options that may help you.
Here are two of them, to change the font sizes (they have no effect on the menus and the icons, so you might need to search the JVM's documentation for more similar options):

-Dswing.plaf.metal.controlFont=Arial-15 -Dswing.plaf.metal.userFont=Arial-15

Other than this, Windows systems have a setting to generally magnify a whole application ("Change the size of text, apps and other items"), but this might not be sufficient for Core tool.

Apart from this: if you're using a high-resolution screen, your issue's probably related with the number of DPI.
On Windows, to address that, you can set the "ms_windowsSettings:dpiAware" option to "false".
This can be done in a manifest file (one for java.exe and one for javaw.exe).
Since this is outside Convergent Charging's scope, we cannot give advice about it, but you can still search information about that option on the internet.
This solution is probably the only one that gives proper results.

Best regards.

SAP Convergent Charging Support

[Former Member]

Hi Francois,

Thank you so much for your detail answer above. It is greatly appreciated.

I am going to try this and a similar solution and will update the Community question accordingly. Will keep you posted and thanks again.