Same Data Manager Package does not run with same id on 2 different machines

[former_member669125]

Hi Team,

We are on BPC 11.1 standard, with B4HANA 2.0.

We are trying to execute a package which pulls the Data From BW to BPC using the standard process chain (LOAD_INFOPROVIDER_UI) based on TIME selection.

While the package runs successfully on my machine, it fails to run on users machine with the same user id credential.

He gets the Following warning:

Task name: Convert:

No. 1 Round

No Records are returned from XXXXXXX

While I run the package with the same id, the records are fetched from source BW Info Provider(XXXXXXX) and is pushed successfully into BPC. But for user, he is getting the same Warning message.

Users EPM Version is: 10.0 SP 35 Patch 4 .NET 4.7.2 x86

EPM version on my system is: 10.0 SP 30 Patch 1 .NET 4.5 x64

What could be the possible reasons for this weird behaviour?

Regards,
SHUBHAM

[former_member186338]

"it fails to run on users machine with the same user id credential." - what do you mean?

[former_member669125]

Hi Vadim,

The Data Manager Package is same. Lets say, there is below credential:

User: XYZ
Pass: ABC

When I login BPC and run the package using the above credential, package runs successfully, However when user runs same package using the above credential, warning message comes up.

The above user credentials are pseudo id created having same roles as users.

Regards,
SHUBHAM

[former_member186338]

Please provide both logs!

[former_member669125]

Hi Vadim,

Attaching the snapshots:

Below one is the success status with same id on one machine:

Below is the snapshot of Warning status with same id on different machine:

Regards,
SHUBHAM

[former_member186338]

But how the user is selected?

[former_member669125]

I may not be getting your query by How the user is selected

Probably this may help:

User logs into EPM with the same credential on their Laptop and package fails.

When I login to EPM using the same credential on my Laptop, Package succeeds after being run.

Regards,
SHUBHAM

[former_member186338]

It may happened that some incorrect answer was saved...

Try to compare log text with error with log text without error on user PC!

[former_member186338]

First - try to install the same (35) EPM version on your PC. SP30 is terribly old...

Check results.

[former_member186338]

P.S. And not sure that SP30 is officially supported for BPC11.1

[former_member669125]

Hi Vadim,

Surely we would do that.

BTW we could resolve the issue at users end.

After multiple run at users end, package failed. We suggested the following:

1. Refresh Meta Data Cache in EPM tab

2. Clear any saved Prompts on Users local machine in Data Manager Tab.

Post this when user is running the package, it is succeeding at his end as well.

Not sure of this strange behavior, may be some caching. But the steps worked!

Regards,
SHUBHAM