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Request handler queue is full for Stateful Service Server Pool

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Hi Experts,

Digital route is getting an error Request handler queue is full for Stateful Service Server Pool when they send transactions. What parameters should I adjust in CC? Please advise. Thanks!

Accepted Solutions (1)

Accepted Solutions (1)

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Thank you very much Eric! I have increased the values as advised. We will continue monitoring,

Answers (1)

Answers (1)

former_member428395
Active Participant

This error means that MZ is overloading SAP CC.

To solve this, you can add more thread for the rating request (see BATCH_SERVICE_THREAD_COUNT or STATEFUL_SERVICE_THREAD_COUNT depending of the client that you are using in MZ).

But, in a first step, check that you have set up the flow control on MZ side to be sure that you don't send too many records in the same time.

Best regards,

Eric Fremont