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Replicate Data(Contract Status / End Date) from Dunning (FICA) to CRM

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221

Hi All,

I have a scenario where I need to trigger an update of Contract to "Suspended" ( on hold) status in CRM via Dunning activities when customer have an outstanding bill more than 45 days.

May I ask if there is a standard function that allows me to do such an update via Dunning ? OR I need to enhance them.

No idea where should I start to achieve this.

Thanks.

Accepted Solutions (1)

Accepted Solutions (1)

william_eastman
Product and Topic Expert
Product and Topic Expert
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there is no standard function for this. you could define a custom activity to update contract data in ECC which might enable you to replicate it to CRM later.

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Hi William, is there any function that does the same thing ? Understand that I need a custom one but I was thinking to mimic the concept and apply it to my custom activity. Thanks.

Answers (0)