Recurring Charge's Output for Cancellation or Suspension Events

[former_member701729]

Hi CC Experts,

Kindly need your help regarding SAP CC's recurring charge. We have a problem regarding quantity. As we know, recurring charge in CC is triggered by several events, not only normal recurring trigger but also suspension or cancellation.

We are returning quantity for the normal recurring events, but is it possible to control the quantity generated by suspension/cancellation events (for example "0"), so the quantity will not be double in one period when the contract cancelled the same period.

Recurring Setup: Monthly, first day of the month

Expected result:

September 1, 2020 = 1 quantity

September 7, 2020 (contract end) = 0 quantity

Just to add that we are using the advance setting = proportional during the period

Thank you in advance!

[former_member428395]

Hello Stephen,

in order to detect that this is a refund, you can compare the stop date of the regular period with the actual stop date. If these dates are differents it means that this is a suspension or a cancellation.

for more details about the recurring management, see the Recurring Trigger documentation (and more specificly "Reference Stop for Recurring Period" and "Recurring Period Stop").

Best regards,

Eric Fremont

[former_member701729]

Hi Eric, thanks a lot for your response.

Is there a way to get the suspension date or cancellation date in Recurring Rate? Cause in this way, I can insert a logic that if this dates were reached the quantity to generate is "0".

Tried to used "Event Date" as a date to compare but it seems that this is only for normal recurring events and not for suspension or cancellation.

Logic tried using event date:

If event date <> first day of the month, return quantity = 0 else, quantity = 1.

Result:

Quantity always return 1, it seems that last BIT triggered is not using the "Event Date" that is why the condition not met.

[former_member428395]

You don't have access to the contract end date in the rating context ( except if you set this date in a specific parameter in the same time than you set the contract end date)

Compare the "Reference Stop for Recurring Period" and the "Recurring Period Stop". If these two date are different, it is a suspension or a cancellation (refund). Else, this is a regular recurring fee.

[former_member701729]

Thanks again Eric for your response. In this case, is there a way to use "Reference Stop for Recurring Period" and the "Recurring Period Stop" in CC logic? As per checking, when we use Recurring Rate, only 3 dates are available to use: Event Date, Charge Effective Date and/or if you set an extra parameter date.

[former_member428395]

Hello,

these dates are available as soon as you are in a recurring fee. In your case, I guess you are located in an usage fee instead of a recurring fee.

Best regards,

Eric F.

[former_member701729]

Hi Eric,

This is recurring fee. Kindly see image attached:

[former_member428395]

Hello,

it seems that you are not using the last version of SAP CC. If you have trouble to implement the suggested test due to core tool inconsistency, please open an incident on SAP support portal.

Best regards,

Eric Fremont.

[former_member701729]

Thanks a lot Eric. You're right, these dates are only available in SAP CC 5.0 SP4 above.