Provider contracts not activated in CC after mass order creation

[yatinb]

Hi SAP CC team,

As part of mock cutover , our team recently created few million Contracts in SOM/CC and now when the team creates any new orders manually in SOM, CI part is activated properly but provider contracts are not getting activated at CC all.

We have ACTIVATION_SCHEDULER_RECURRECE set to run every 10 seconds and ACTIVATION_SCHEDULER_LAST_TRIGGER, ACTIVATION_SCHEDULER_LAST_TRIGGER shows latest time stamps.

Any inputs to resolve this would be great.

Thanks

Yatin

[former_member428395]

Hello,

having ACTIVATION_SCHEDULER_RECURRECE set to run every 10 seconds is not a good idea (especially if have several millions of customers). Every hours should be a minimum.

First check that you have enabled the scheduler, see parameter ACTIVATION_SCHEDULER_ENABLED. Then, you have to check that you have enough threads for the activation scheduler, see the parameter ACTIVATION_THREAD_COUNT.

Finally, please check in the instances logs (Dispatcher, Updater and Rater that no error occurred during the activation scheduler execution).

Best regards,

Eric F.