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Problem wiht the action Order Confirmation Pending.

pepeverdu
Explorer
0 Kudos

Hello everyone,

For the last 2 weeks I am having the next error:

Level

Error

Title

Create Action instance failed

Description

ActionId: 1924, CartId: 168-1400

Logger

QuoteActionFactoryV1

The action that is giving the problem is 1924

And the error appears into all the status of the quote.

But the thing is that status is only in the Order Confirmation Pending.

And it’s aleatory the error.

Any suggestions why is it happening?

Accepted Solutions (0)

Answers (1)

Answers (1)

yogananda
Product and Topic Expert
Product and Topic Expert
0 Kudos

pepeverdu

CPI is sending Action to 1924 which is Order is getting failed... can you check whether Sales order or Solution Quotation is getting creates successfully once ? This is automatic update from CPI to CPQ.

If not pls check with Workflow Actions, User type and Workflow Permissions