on 2016 Nov 01 7:40 PM
Request clarification before answering.
Hi Cesar,
the error message suggests that the user performing the user-lookup was locked because of too many failed logins.
I'm no expert in the area (I presume you use BPC "standard"), but maybe the call was done using the BPC service user. You can check validity of the user in transaction SU01.
Hope that helps,
Marc
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