on 2019 Oct 14 3:02 PM
Dear All,
Would anyone have an explanation and a solution to the fact that figures are missing when a print job is executed on the HTML5 version. (SPA FC 10.1 SP08)
capture-decran-2019-10-14-a-155938.png
There is no issue in the Citrix / Heavy client version.
Regards,
Julien
Hi Julien
I have seen something similar at another customer - issue was not resolved and Dev are still investigating (in that situation, only totals did not print)
I suggest you log a ticket with Support, then perhaps you can share objects (send/receive tasks for the report etc.) and it can be further analyzed
Marc
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Hi Marc,
The ghoscript has indeed been installed and so far it has not solved the issue.
The interesting this is that this does not happen on all the documents.
Therefore we tried modifying the cell format of the documents that have this error yet we still have the error.
Thank you for your help.
Regards,
Julien
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