Preventing Wrtite-offs & WO reversals due to payment being sent to collections in infomation file

[former_member257418]

HI All

Currently when we run the program to send information to collection agencies (FPCI transaction), the write-off are sent to Collection agency along with any write-off reversals due to payment collected. We want to stop this information from being sent to Collection agencies.

If i deselect Write-offs in additional selection , the write-offs are not sent to collection agency, however i am not able to figure out how to stop the write-off reversal docs due to payment. The settings in additional selection does not seem to have impact on write-off reversals.

I was looking at the events related to collection. Would event 5056 be the right event to use to write custom code to block items related to Write-off reversals.

Any advice or guidance in this area is appreciated.

Regards

Satish

[former_member257418]

On further research found that deselecting Write-offs in additional selection does address the requirement, however for write offs that have been already sent to collection agency , if there is write-off reversal due to incoming payment, the reversal documents are still sent to collection agency. The de-selection address scenarios for new write-offs & reversal. Still need to find a solution to prevent write offs reversals for already submitted write-offs from being sent to collection.

Any guidance in this regards is appreciated.

Regards

Satish

[former_member257418]

Thanks Rahul.

The first option will be a challenge due to volume of data.

I am leaning more towards 2nd option of enhancing event 5052.

I appreciate your advise. If you have bandwidth can you look at the question i have posted on payment run.I would definitely like your opinion on that one.I am thinking event 655 or 610 can be leveraged for that requirement.

Regards

Satish

[rahul_paldiwal2]

You can utilise the standard recall functionality and make a z program for one time recall ( you will need to engage with the external agency for this). More cleaner solution of the 2 , but yes either option will give you the desired results.

I will look at your other query too .