Preventing Wrtite-offs & WO reversals due to payment being sent to collections in infomation file

[former_member257418]

HI All

Currently when we run the program to send information to collection agencies (FPCI transaction), the write-off are sent to Collection agency along with any write-off reversals due to payment collected. We want to stop this information from being sent to Collection agencies.

If i deselect Write-offs in additional selection , the write-offs are not sent to collection agency, however i am not able to figure out how to stop the write-off reversal docs due to payment. The settings in additional selection does not seem to have impact on write-off reversals.

I was looking at the events related to collection. Would event 5056 be the right event to use to write custom code to block items related to Write-off reversals.

Any advice or guidance in this area is appreciated.

Regards

Satish

[former_member257418]

On further research found that deselecting Write-offs in additional selection does address the requirement, however for write offs that have been already sent to collection agency , if there is write-off reversal due to incoming payment, the reversal documents are still sent to collection agency. The de-selection address scenarios for new write-offs & reversal. Still need to find a solution to prevent write offs reversals for already submitted write-offs from being sent to collection.

Any guidance in this regards is appreciated.

Regards

Satish

[former_member257418]

Hi Rahul

Thanks for your response.

Your interpretation is correct. Ideally if a write-off entry has been sent to Collections , any reversals also need to be sent. However from what i understood from the business is that they never wanted write-offs to be sent to their system nor did they want any write-offs reversals. They have been filtering off these entries at their end. As they are upgrading to a new system , they want to ensure write-offs /reversals are not included which i think can be easily achieved for future write-offs. The question is how to address reversals for the one were write-offs already sent. If we van use one of the events triggered in FPCI , we may probably be able to put some custom code & achieve this. Not sure which event can be leveraged for this purpose.

Regards

Satish

[rahul_paldiwal2]

There are 2 options:

1. Recall the legacy write off's

or

2. Enhance events 5051,5052 and 5053 with the custom code where you are excluding reversal updates for W/O which were already submitted.