Preventing Wrtite-offs & WO reversals due to payment being sent to collections in infomation file

[former_member257418]

HI All

Currently when we run the program to send information to collection agencies (FPCI transaction), the write-off are sent to Collection agency along with any write-off reversals due to payment collected. We want to stop this information from being sent to Collection agencies.

If i deselect Write-offs in additional selection , the write-offs are not sent to collection agency, however i am not able to figure out how to stop the write-off reversal docs due to payment. The settings in additional selection does not seem to have impact on write-off reversals.

I was looking at the events related to collection. Would event 5056 be the right event to use to write custom code to block items related to Write-off reversals.

Any advice or guidance in this area is appreciated.

Regards

Satish

[former_member257418]

On further research found that deselecting Write-offs in additional selection does address the requirement, however for write offs that have been already sent to collection agency , if there is write-off reversal due to incoming payment, the reversal documents are still sent to collection agency. The de-selection address scenarios for new write-offs & reversal. Still need to find a solution to prevent write offs reversals for already submitted write-offs from being sent to collection.

Any guidance in this regards is appreciated.

Regards

Satish

[rahul_paldiwal2]

Hello Satish, if the receivable has been submitted to the collection agencies and any update on the receivable (in this case, payment received), we should let the agency know that the payment has been received and there is no need to chase the debt.

Written off debt submitted to the agency should also follow the same approach. Write off reversal is the update saying that some reason the debt which was written off has been reversed.

Please let me know if I interpreted your query wrongly.

Regards,
Rahul