Preventing Wrtite-offs & WO reversals due to payment being sent to collections in infomation file

[former_member257418]

HI All

Currently when we run the program to send information to collection agencies (FPCI transaction), the write-off are sent to Collection agency along with any write-off reversals due to payment collected. We want to stop this information from being sent to Collection agencies.

If i deselect Write-offs in additional selection , the write-offs are not sent to collection agency, however i am not able to figure out how to stop the write-off reversal docs due to payment. The settings in additional selection does not seem to have impact on write-off reversals.

I was looking at the events related to collection. Would event 5056 be the right event to use to write custom code to block items related to Write-off reversals.

Any advice or guidance in this area is appreciated.

Regards

Satish

[former_member257418]

On further research found that deselecting Write-offs in additional selection does address the requirement, however for write offs that have been already sent to collection agency , if there is write-off reversal due to incoming payment, the reversal documents are still sent to collection agency. The de-selection address scenarios for new write-offs & reversal. Still need to find a solution to prevent write offs reversals for already submitted write-offs from being sent to collection.

Any guidance in this regards is appreciated.

Regards

Satish

[former_member257418]

Thanks Rahul.

The first option will be a challenge due to volume of data.

I am leaning more towards 2nd option of enhancing event 5052.

I appreciate your advise. If you have bandwidth can you look at the question i have posted on payment run.I would definitely like your opinion on that one.I am thinking event 655 or 610 can be leveraged for that requirement.

Regards

Satish

[rahul_paldiwal2]

You can utilise the standard recall functionality and make a z program for one time recall ( you will need to engage with the external agency for this). More cleaner solution of the 2 , but yes either option will give you the desired results.

I will look at your other query too .

[former_member257418]

Hi Rahul

Thanks for your response.

Your interpretation is correct. Ideally if a write-off entry has been sent to Collections , any reversals also need to be sent. However from what i understood from the business is that they never wanted write-offs to be sent to their system nor did they want any write-offs reversals. They have been filtering off these entries at their end. As they are upgrading to a new system , they want to ensure write-offs /reversals are not included which i think can be easily achieved for future write-offs. The question is how to address reversals for the one were write-offs already sent. If we van use one of the events triggered in FPCI , we may probably be able to put some custom code & achieve this. Not sure which event can be leveraged for this purpose.

Regards

Satish

[rahul_paldiwal2]

There are 2 options:

1. Recall the legacy write off's

or

2. Enhance events 5051,5052 and 5053 with the custom code where you are excluding reversal updates for W/O which were already submitted.

[rahul_paldiwal2]

Hello Satish, if the receivable has been submitted to the collection agencies and any update on the receivable (in this case, payment received), we should let the agency know that the payment has been received and there is no need to chase the debt.

Written off debt submitted to the agency should also follow the same approach. Write off reversal is the update saying that some reason the debt which was written off has been reversed.

Please let me know if I interpreted your query wrongly.

Regards,
Rahul