cancel
Showing results for 
Search instead for 
Did you mean: 

Prepaid account processing

mrstifler777
Explorer

Hi Experts,

While looking at prepaid account processing, we can see different activities like transfer of balance, refills, and closing, etc. But we can't seem to find an activity to re-open them, the status is grayed out in FP40P and the closing date is grayed out in PPAC2. Is there a way to re-open closed prepaid accounts in FICA and send this update to CC?

Thanks,

Steve

Accepted Solutions (0)

Answers (1)

Answers (1)

CiaranHarron
Employee
Employee
0 Kudos

Hi,

It may be better to use a external postpaid account with the prepaid balance managed as an allowance. In an integrated deployment, Subscription Order Management no longer supports prepaid accounts so this is the recommended approach.

Regards

Ciaran