Original Item is not found in RAR Monitor

[malli4949]

Hi SAP family,

I'm trying to process RAI line items but when comes to here the line items shows error like this, even though it has order

Thanks,

Mallikarjun

[christine_dandois]

Hello, could you please give a little more information? Are are trying to process Invoice RAIs, Fulfilment RAIs, from SD documents? Are your order RAIs already processed without error?

[malli4949]

Hi Christine,

For Credit memo the RAIs comes as Raw items instead of processable items while trying to transfer processable didn't works , for this I already processed order related RAIs rar-error.pngrar-error-descritpion.png

[Kartik_Dua]

So it actually depends on how you have set up Credit Memos in your system. Is Credit memo in reference to sales order or credit memo is in reference to Invoice?

If it is in reference to invoice then that particular invoice line item has to be in RAR first (in your example line 100).

If it is in reference to sales order then that particular sales order line item has to be in RAR first (in your example line 100).

Also in our company we do standalone credits, if that is the scenario for you too then we should be sending Credit Memo Request RAIs to RAR first, then the Credit Memo RAIs.

Hopefully my answer helps, if not please revert with more information on the failed RAIs like a full screen shot of the RAI monitor which shows other fields too. May be that might help me troubleshoot better. Thanks!