not able to receive notification mails in GRC Access control 12.0

[former_member362982]

Hi ,

We have configured all the necessary configurations related to notifications and maintained them in MSMP workflows as well in development system, but still we are not able to receive any mail notifications , atleast it should be triggered in SOST as per my knowledge. But we are not able to see any thing in SOST?

Does valid email ID required inorder to get requests to SOST?

or do i miss something in configuration part ?

[RameshVithanala]

Looks like issue is resolved, please close the thread...Thanks for letting us know.

[former_member362982]

Hi Jagadish,

Thank you for reply. Now the issue has been resolved. it is due to paramter setting 1128 , initially we kept it as Yes.. then as per suggestion from SAP we changed it to NO then it is working fine.

It is because of some code issue.

Thank you

[Former Member]

Hi Praveen,

Few quick checks further to all post installation steps and other checks mentioned above.

Did you check

1. If SMTP node is created and maintained with email ids in 'Address area" and "sender grp"

2. Are the Send job scheduled from SCOT.

Regards,

Jagadish

[RameshVithanala]

Hi Praveen,

Did you reactivated the MSMP and also I suggest you check the post installation steps/BC sets activation etc.

Thanks

Ramesh

[former_member362982]

Hi Ramesh,

Yes , we did reactivated the MSMP and everything looks proper from the installation steps and BC sets activation.

But still no solution, not able to find the root cause at all.

Thanks

Praveen

[RameshVithanala]

Hi Praveen,

Did WF_BATCH got the right access and also check the following SAP Note

1996368 - Workflow emails are not generated from GRC not even in SOST

Thanks

Ramesh

[former_member362982]

Hello Ramesh,

WF-BATCH Is having SAP_ALL, SAP_NEW access in it and we have maintained settings as per the given note 1996368.

Still we could not see any notifications in SOST.

We have maintained everything related to workflow settings.

Thanks Praveen

[former_member362982]

Hello Madhu Babu,

We have configured all the requested steps and maintained email ID with valid email ID in SU01 for the WF-BATCH as well as Manager and requestor user ID's.

Still we were not able to see any notifications coming to SOST.

Test mail from SCOT is working perfectly fine.

Its a long pending issue for us, please help.

Thanks

Praveen

[madhusap]

Hi Praveen,

Please check following:

1. Make sure WF-BATCH user has a valid email id in SU01 with communication type as "Email" in GRC system

2. Please check if you have maintained any user id in parameter 1113. Same User ID must exists in GRC with valid email id maintained in SU01

3. I assume you have finished all your post installation steps as mentioned in following link: https://archive.sap.com/kmuuid2/005313a7-4d4e-2e10-9787-905de0b84bcf/GRC%2010.0%20-%20Post-Installat...

4. Please make sure approvers has a valid email id in SU01 with communication type as "Email" in GRC system

5. I assume notification settings and notification events are properly maintained in MSMP workflow settings

6. Please check also if email configuration has been setup properly using Tcode "SCOT". To validate SMTP conection and corresponding settings, you can cross check the same by sending a test mail.

Regards,

Madhu