no option to forward ffid log review request for administrator

[Former Member]

Hello,

I am an administrator in GRC. I have SAP_ALL and SAP_NEW profiles. for FFID LOG REPORT REVIEW workflow, in other actions, I am not able to see "forward option". The situation is there in a ffid controller who is no more in the organisation, so the ffid log report review requests need to be forwarded to another controller. But there is no forward option available.

[Colleen]

Hi Sayan

Do you have the option in the Search Requests to perform a 'Return to'. If so, you can try to fix up the Controller for the FF Id and then go to the 'Return to' to send to back to the stage again for controller to review. The Agent will get recalculated and the new controller will get the WF.

Cheers

Colleen

[Former Member]

Hello Colleen,

Thank you for the advice. That will work. But can you advice to get the forward option available for administrators. in MSMP, in stage definition 'forward allowed' is unchecked so that controllers are not able to forward. we want the forward option only for administrators.

Thanks & Regards,

Sayan Ghosh

[former_member708182]

Hi Sayan,

If you want "forward" option to be used only by administrators, then provide access for authorization object S_WF_WI (with ACTVT as 25) only for administrator's role.

[former_member692917]

Sayan,

You can try the below options.

1. Delegation of workflows can be done from one controller to another controller which will move the current waiting work flows as well as future ones till whatever the date we mention in delegation.

2. You can download and send the FFID logs to alternate controller and get concurrence to approve the FFID log from Administration mode and approve on behalf of controller.