Monitoring / Alerts for /workingDirectory INVALID files

[yatinb]

Hi CC Team

I would like to know what is the best way to trigger alerts when new files get created in the INVALID folder for a JCo RFC

We tried to SolMan File Monitoring via "Interfaces and Connections" -> Flat files , but not receiving any alerts.

Also, we recently applied 20.0.0.1 patch to rectify the SLD data supplier issue. After the patch, we are able to get correct data into SLD/LMDB and able to setup Managed System Configuration / System Monitoring , but if an instance is shutdown for testing purpose , it is not recognized and no alerts are triggered.

I know these are Solman issues. We are on latest SPS13 for Solman 7.2.

Can you provide any comments that CC 2020 is properly supported by Solman for monitoring ?

Thanks

YB

[francois_thimon]

Hi Yatin,

Convergent Charging doesn't have any feature to raise alerts automatically when "INVALID" files are created.
Currently, the way to detect errors is to directly check the two error directories (INVALID and COM_EXCEPTION) using your own means.
Still, the two following standard features may also be helpful:
- Cockpit's "Analyze item files" application
https://help.sap.com/viewer/278665b90ecd4bf39f21a4d8ef5a4e46/2021.0/en-US/cb8abe334cf84b5d8d644d4d72...
Using this Cockpit application, you can visually monitor the status of the data files, and decide whether you need to react upon anything.
- CA Introscope (aka Wily) metrics
https://help.sap.com/doc/d847860d561a47568a936d5f3cbeb9da/2021.0/en-US/core_metrics/_index_of_metric...
This is the whole list of available metrics. There, you will find indicators about the number of files, and you may be able to use that too.

If you need further help, we recommend you to involve a consultant.

Best regards.

François
SAP Convergent Charging Support