Modifying Taxation Type of Existing Subscriber Account in SAP CC Core Tool

[kcgomez]

Hello Experts,

Is there no way in SAP CC Core Tool to modify the Taxation Type of a existing Subscriber Account that is integrated and interfaced with a CRM application? Do I need a specific 'User' role for that or it can't be modified at all in CC Core Tool?

Best Regards,

Karl

[francois_thimon · Accepted solution]

Hi Karl and Doris,

The taxation type and mode must be chosen during the creation of the subscriber account.
Consequently, after that, if they're not correct anymore, you have to recreate the account, with the right value.

One way to achieve the recreation is to use the "customerDataExportImport" SOAP web service, in order to export the entirety of the affected customer's data into an XML document, rectify it, and reimport it. This is useful in particular if your account holds a lot of data of different types that needs to be kept (subscriber mapping/range tables, prepaid/external accounts, counter values, allowances, contract revisions, etc.).
Here's the corresponding documentation for CC 2021 (this service is also available in older releases, starting from CC 4.0):
https://help.sap.com/doc/d847860d561a47568a936d5f3cbeb9da/2021.0/en-US/core_wsdoc/customerData/proce...

Best regards.

François
SAP Convergent Charging Support

[kcgomez · Accepted solution]

Hello François,

Thanks for this.

Best regards,

Karl

[doris_karapici]

Hello Karl,

if I understood you correctly, you want to change the TAX_DET_TYPE (Tax Determination Type) of existing subscriber accounts. That can be done by changing to the desired value this parameter in the Output Item tab of the charge plan you are using:

Hope it helps.

Thank you,

Doris

[kcgomez]

Hello, I am referring to the Taxation Type and Taxation Mode in Tax tab of Subscriber Accounts, File -> Open -> Subscriber Account -> Select an existing Subscriber Account -> Select Tax tab

Thanks for your response.

Regards,

Karl