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Lockbox Issue-Unprocessed Status-Message FA 006 - Payment advice & does not exist for account & &

sagar_kapadia
Participant
0 Kudos
57

Hello,

We are facing error in Lockbox. The lockbox file got imported successfully with status Unprocessed for one line item. The item is giving error message FA 006 - Payment advice 123456789 does not exist for account 87654 9999 when trying to Edit Payment Advice. Kindly assist how can this be resolved? Is there a way to unlink payment advice from this lockbox line item or delete the payment advice number displayed in error message because the payment advice is not visible in AVIK / AVIP tables.

 

 

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