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Issue with submitting GRC Access Request after applying mitigation to risks

abhraghosh
Discoverer
0 Kudos
874

We updated to GRC SP14 on V12, and ever since there's an issue occurring while applying mitigation controls on access requests with risks.

The moment the control is applied, all buttons like "Submit", "Other Actions", "Refresh", disappear, leaving only "Cancel". Once we cancel and then re-enter the request, the buttons become available, allowing the request to be completed. The problem is that this extra step of closing and re-opening an access request will not sit well with approvers and appears to be a bug. The issue happens both if the request is accessed through the Work Inbox or as an Admin.

A message shows up when mitigating risks: Error when reading data of the MSMP work item PARAM_GUID_0

However, I have SAP_ALL access with me, moreover when re-entering the request it works fine without this message showing.

Anyone facing similar issues, and possible solutions that we can explore?

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Answers (1)

Answers (1)

former_member86235
Discoverer
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Hi Abrha,

We're facing exactly the same issue, did you figure out how to fix it?

abhraghosh
Discoverer

Hello Luis,

Yes, for us it was resolved on application of SAP Note: 3093886.