How to Returned STO after doing service (Part number change)

[Former Member]

Hi experts

My unit usually transaction service order related process.

We had STO a part number#"Q12345" to brother plant.

Then we shipped to customer part number "RQ12345" (same good as Q12345).

But with different part number. we failed to returned STO to brother plant in SAP process after customer RA.

Have experts got any scenario like this or how to solve it ?

Thanks!

[mynynachau]

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