on 2023 Dec 18 7:22 PM
Request clarification before answering.
It might be defined UI Design for user types under
Setup -> Users -> User Type
Go to the section "UI Design", there it might be selected which templates will be applied to the specific user type.
Kindly refer to following Help Article: Limiting Customized Templates to Specific User Groups | SAP Help Portal
If using legacy UI, and obsolete feature of Top Menu, kindly refer to following help article on how to properly set the icons: Top Menu
Also, kindly refer to File Management, in order to understand how icons are stored in CPQ System in our File Management folder.
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